Refund Policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we are unable to offer a refund. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging, with the plastic/cellophane wrap still intact and not tampered with. You can ship the item directly to our return address.

Important Requirements for Returns:

Tracking and Signature Acknowledgment: These are mandatory for the shipment return to ensure safe and documented delivery back to us.
Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Most refunds are processed (minus any shipping costs) within 1-3 business days after we receive the returned item.

Restocking Fee: A restocking fee of 30% is applied due to the high volume of orders.

Final Sale Items:

All Ultra-Luxury and Niche Brands are final sale and not eligible for return. This includes, but is not limited to, brands like Creed and Tom Ford.
All Tester and Refill Products are final sale and cannot be returned.

Disclaimer: Product images displayed are for illustrative purposes only and may not be indicative of the sizes available. Fragrance houses often update packaging/bottling (while leaving the fragrance intact) or, alternatively, update the fragrance without altering the presentation (reformulation). Our image may differ from what is sent. Please inquire if you need to confirm the exact packaging we have in stock before purchase.

For any further questions or information, you can contact our returns department.

Email: theperfume.ca@gmail.com